Shop Literacy Alberta

Picture of people using math, computer, technology, reading and writing literacy skills.

Opening Doors: A Literacy Audit Tool Kit for Customer Service Excellence

Does your organization work with the general public? Did you know that 42% of Canadians have low literacy skills? Opening Doors will help your organization identify potential barriers the general public may face when accessing your services. The tool kit gives you practical suggestions for improving your customer service in the areas of:

Advertising
Service delivery
Clear verbal communication
Clear print materials
Staff and volunteer training

Download a copy of the brochure (PDF 214k)
Download 5 page Audit Kit sample pages (PDF 269k)

Interested in having a facilitator deliver a literacy audit workshop for you? Contact: office@literacyalberta.ca

Opening Doors kit - manual, CD and copy of “The Way In&rdquo image

Cost: You will receive a manual, CD and copy of “The Way In”
$80 per copy for non-profit organizations
$120 per copy for all others

No GST or shipping charges in Canada.
Shipping charges extra outside Canada.
No refunds, no return policy.

Ordering information:

Download a copy of the order form (PDF 50k)

RETURN